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We’re here for you.
Questions about an order or a product, or simply an idea? Write to us – we’re happy to help you personally.
- Personal service from Switzerland
- Shipped from our warehouse in Kloten
Contact form
Write to us
Whether it’s a question about your order or a product, or a wish for our range: we read every message and reply personally.
You can count on this
Shop with peace of mind
Delivered tomorrow
Order by 6 pm and receive it the next working day – with Swiss Post.
Free from CHF 70
Delivery is free for orders from CHF 70; below that, shipping costs CHF 6.90.
Secure payment
With TWINT, credit card, PayPal, Apple Pay or Google Pay – transmitted encrypted.
30-day returns
You can return items within 30 days. Excluded are food, drinks, dietary supplements, hygiene products and items with an opened seal.
Quick answers
Frequently asked questions
When will my order arrive?
Orders received by 6 pm are delivered the next working day (Monday to Friday) with Swiss Post. Shipping is free from CHF 70; below that, it costs CHF 6.90.
Can I track my parcel?
Yes! As soon as we have handed your parcel over to our shipping partner, you’ll receive an email from us. It contains a tracking number you can use to follow your parcel live. That way you always know exactly where your parcel is.
My parcel still hasn’t arrived – what can I do?
Your shipping confirmation contains the tracking number, which shows you exactly where your parcel is right now. Even so, something can occasionally go wrong with a delivery (e.g. transposed digits in the address). In that case, please get in touch with us – ideally quickly and in a few short sentences at E-Mail.
My parcel was damaged in transit – what can I do?
First check whether the goods themselves are undamaged. If they were damaged, that is of course really annoying and we are very sorry. Please take 1–2 photos of the products and send them to us by email at E-Mail within 7 days so that we can get in touch with our warehouse and shipping partner. We will take back damaged or wrongly delivered items free of charge.